Home / Legal / ADSL & VDSL Terms & Conditions NZ


ADSL & VDSL Terms & Conditions NZ

ICONZ, and our parent company Plan B Limited, reserve the right to amend these Terms and Conditions at any time without prior notification.

These Terms and Conditions include important information regarding our ADSL or VDSL offer and are in addition to our standard residential and business terms.

ICONZ reserves the right to pass on any additional charges or price increases as a result of price changes from third party vendors with 30 days' notice.


If, on installation, it is identified that your connection is not a standard installation, full details of the additional work required to connect your home will be discussed with you, including any additional costs that may apply. In this event you have the option of cancelling your order if you do not wish to proceed with the installation.

In the event that a connection and wiring is ordered and no one is available at the premises when a Chorus Technician is scheduled to carry out the installation; you (the customer) will be required to pay a $95 including GST abortive end user site visit fee.

A wiring charge may apply in some instances, for example if you have a monitored alarm or more than five jack-points in use.

ADSL and VDSL Broadband are not available in all areas and broadband speeds do vary depending on distance from your local exchange, your computer's capability, modem connection and wiring. Therefore speeds are indicative and based on a best efforts service.

Early Termination Charges and Data Charges

Connection contract terms are for 12 months and a 100% remainder of term Early Termination Fee applies.

All Data Plans are subject to our acceptable use policy.

Usage is based on the amount of data transferred through your ADSL or VDSL connection (both uploading and downloading).

Customers who wish to upgrade their ADSL or VDSL modem during their contract term will be required to pay the recommended retail price.

Additional Data Charges for 80GB Plans

Additional data costs will be charged per GB or part thereof for any data usage above and beyond your allocated plan at a rate of $2 per GB.

Previous Page | Back to Main Menu | Next Page
Internet Company of New Zealand Limited (ICONZ) © 2018 | Hotline: 0800 843 638 | Email: