Payment Details

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If you have any questions regarding your account, payment options, invoices, fees and charges, please contact our Accounts Department on 0800 266 846 (option 3), or email us at


Payment Options

Direct Debit

If you wish to pay by direct debit please click here and return a completed copy of this form to If you are unsure of the details required on the form, please click here for a sample form.

(Please Note: Direct Debit accounts are processed on the 20th of the month. If the 20th falls on a weekend the Direct Debit will be processed the Friday before the weekend.)


Credit Card

We accept all major credit cards and the following options are available:
To make a one-off payment please enter our payment online screen – One Off Credit Card Payments. Please put your customer account number in the REFERENCE and PARTICULARS field to ensure that your payment is allocated to your account accordingly.

Monthly Credit Card processing is actioned on the 20th of each month. If this falls on a weekend, the Credit Card will be processed the Friday prior to the weekend.

Please complete the secure link below in order to load / update your Credit Card details:


Direct Credit

Bank Account Details

Internet Company of New Zealand Limited
BNZ Albany

Please ensure that you quote your account number when making payments.

If you are able to generate a Remittance Advice, please email these to or post to Internet Company of New Zealand Limited, PO Box 302536, North Harbour, Auckland 0751.



Please make cheques payable to:

Internet Company of New Zealand Limited
PO Box 302536
North Harbour
Auckland 0751

Please ensure your account number is recorded on the back of your cheque, or attach the remittance advice from your invoice.


Payment Terms

Except where agreed, payment terms are the 20th of the month following the date of the invoice.


Invoice via Email

All ICONZ invoices and statements are sent by email.


Change Address

If you wish to change your account details (name, telephone numbers, email address, address), please contact our Accounts Department.


Cancelling Accounts

If you wish to terminate / cancel your account with ICONZ, we require 30 days’ notice in writing. If you are in a contract term with ICONZ, please note that you may be liable for early termination fees. Please email your request to


Change of Ownership

If you are selling your business and your account needs to be transferred in full or part to the new owner, please contact our Accounts Department.

Internet Company of New Zealand Limited (ICONZ) © 2018 | Hotline: 0800 843 638 | Email: